Bitter sweet experience! This is a very bitter sweet review ! So let’s get into it ,
My parents and I decided to stay at the this property for Christmas availing of there 3 day inclusive package , which incorporated Christmas Eve , Christmas Day and St Stephen’s Day (Boxing day) with all meals
We decided a few months before the holiday my parents decided to travel down the day before (23rd December) so they could have dinner with friends .
The 23rd came and my father had fallen ill and was unable to travel so it was decided that I would go and take over there reservation for that evening. When I arrived on the evening of the 23rd from my Mother and she said my father had gotten worse and would not be able to travel for which we had a doctors note .
so at this point it was decided I would stay as there was no point going to them . I informed the hotel immediately in case they could resell the room etc .
Now despite being alone I did meet some lovely people and my family came to see me and I went and saw them .
The food was amazing the staff were exceptional, the facilities were also brilliant.
When I was leaving I was informed that the reservation department would be in touch regarding my parent’s booking .
So on the 29th of December I was phoned by the reservations manager and informed that they would not be offering any compensation for my parent’s booking as it fell outside the T &C’s of the reservation!!
I completely understand this but I did feel very slighted that they would not even offer a voucher or anything! We had lost €1400 !!
This left a bad taste so will not be returning despite being on of my family’s
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